Complaints or Concerns about a Physiotherapist

The Prince Edward Island College of Physiotherapy is authorized to regulate physiotherapists on PEI. One of the roles of the College is to respond to and manage complaints and discipline relating to physiotherapy practice.

Any person can bring forward a complaint if they believe they are not receiving appropriate care or if they feel professional standards are not being met. The Registrar of the College may also initiate the complaint process. If you have concerns and are unsure how to proceed, you can contact the College to discuss your issue — we will offer guidance on resolving it or how to go forward with a formal complaint.

The College is required under the Regulated Health Professions Act to investigate all complaints about a physiotherapist's practice submitted to the College. If you are not satisfied with the care provided by the physiotherapist, you may wish to file a formal complaint. Complaints must be received in writing using the College complaint form and must include as much detail as possible. You must sign the complaint form.

PEI College of Physiotherapy Complaint Form